By Mario Piattini, Franciso Ruiz
Advances in software program upkeep administration: applied sciences and ideas is a compilation of chapters from the superior researchers and practitioners within the sector of software program upkeep, all of whom proportion the objective of disclosing fresh innovations and techniques for aiding in software program upkeep. The chapters during this booklet are meant to be precious to a large viewers: undertaking managers and programmers, IT auditors, experts, in addition to professors and scholars of software program Engineering, the place software program upkeep is a compulsory topic for learn.
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Additional info for Advances in Software Maintenance Management: Technologies and Solutions
Yang, H. (1999). Towards an ontology of software maintenance. Journal of Software Maintenance, 11(6), 365–389. J. (1991). Facets of System Science (pp. 3–17, 327–329) New York: Plenum Press. A. (1985). Program Evolution: The Process of Software Change. New York: Academic Press. , & Henry, S. (1995). An empirical study of maintenance activities in two object-oriented systems. Journal of Software Maintenance, 7(2), 131– 147. B. (1980). Software Maintenance Management. Reading, MA: Addison Wesley.
Figure 4. Upfront maintenance organizations supporting one development and maintenance execution organisation in Sweden. Development and maintenance organisation at the maintenance execution process level Help Desk organisations Product Support organisations 42 Kajko-Mattsson The PSP organizations should mainly deal with managing software problems. They should confirm that a software problem exists, check whether the problem is a duplicate, and if not, transfer it on for attendance to the maintenance execution level.
A Problem Submitter, usually the person or organization who has encountered a problem, is obliged to report the problem to the maintenance organization. The maintenance organization must then attend to the reported problem and deliver the corrected version of the software system to the affected customer(s). Due to the high cost of corrective maintenance, it is not an economical use of resources to attend to only one problem at a time. Instead, as depicted in Figure 1, maintenance organizations lump together several problems and attend to them in Problem Management 37 group.
Advances in Software Maintenance Management: Technologies and Solutions by Mario Piattini, Franciso Ruiz
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